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Kindred Pet Services has made Vetster’s virtual veterinary service available to staff at all 17 of its U.S. resort locations. Staff can consult licensed veterinarians about pets in their care, while Kindred employees can also use the service for their own pets at no cost. The announcement does not specify the rollout date, service hours or how consultations are billed for pets staying at a resort.
Kindred Pet Services has made Vetster’s virtual veterinary care available to teams at all 17 of its pet care resort locations across the United States, giving staff a way to consult licensed veterinarians when health concerns arise for animals in their care. Kindred employees can also access the service for their own pets at no cost, according to the announcement.
Under the partnership, staff at Kindred locations can use Vetster’s secure virtual care platform to reach licensed veterinarians for advice about a pet staying at a resort. The source announcement says veterinarians may offer medical advice, treatment plans and prescriptions where regulations allow. It does not describe a change to the resorts’ existing in-person veterinary arrangements.
The companies list vomiting, diarrhea, skin and ear issues, minor injuries, allergies and anxiety as examples of concerns that may be addressed virtually. Kindred says the service is intended to help its teams make informed decisions, including about whether a pet needs additional in-person veterinary care. The announcement does not say that online consultations can replace an examination or treatment by a local veterinarian.
Kindred operates 17 locations across seven states under five brands: Red Dog Pet Resort, The Ark Pet Spa & Hotel, My Lucky Dog, Alpha Pet Resort and The Yuppy Puppy Pet Spa. The locations offer boarding, daycare and grooming; training is available at select sites. The announcement says the Vetster program is now available across all 17 locations, but does not give a location-by-location rollout schedule.
Veterinary Advice During Resort Stays
Pets staying at boarding and daycare facilities are away from their owners, so staff may need to respond when a health concern appears during a visit. Access to a licensed veterinarian by video or other virtual means could give teams a way to discuss symptoms and potential next steps without waiting for an owner to arrange a consultation themselves. That may help staff communicate with pet parents and determine whether a concern calls for in-person veterinary attention.
The partnership makes veterinary access available across Kindred’s resort network. The announcement provides no data on response times, service use or outcomes for pets. Its effects will depend on how staff use the platform, what veterinarians can assess remotely and how consultations connect with a pet’s regular veterinarian or an emergency clinic.
For employees, the stated no-cost access extends the partnership to animals staying outside Kindred facilities. The source does not specify which services, consultation limits or eligibility rules apply to employees’ personal pets.
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Kindred’s Seven-State Resort Network
Kindred Pet Services describes itself as a network of premium pet care resorts backed by Courseview Capital. Its 17 locations are in Alabama, Massachusetts, Missouri, Ohio, Rhode Island, Tennessee and Virginia. The company groups them under five operating brands and says it partners with established pet care resorts while retaining the character of individual businesses.
Vetster is a pet health platform that connects owners with licensed veterinary professionals through virtual consultations, according to the company information included with the announcement. The Kindred agreement applies the platform in a resort-care setting: staff can seek veterinary input when a pet is under their supervision, while employees also receive access for pets at home. The announcement identifies the partnership and availability, but does not provide financial terms or say whether Kindred had previously used other telehealth providers.
““Partnering with Vetster gives our teams direct access to licensed veterinarians when health questions arise, helping them make informed decisions and provide the attentive, personalized care our pet parents expect.””
— Mitch Marrow, CEO of Kindred Pet Services
Service Terms and Clinical Limits
The announcement does not specify when the partnership was first activated, how quickly a veterinarian is available, or whether the service operates around the clock. It also gives no information about consultation fees for pets staying at a resort, how those costs would be handled, or whether owners must approve a consultation before staff contact a veterinarian.
Other unanswered details include how records are shared with a pet’s regular veterinarian, what documentation staff provide during a consultation and which cases are referred directly for in-person care. The companies describe several concerns as suitable for virtual support, but do not say that every listed condition can be diagnosed or treated remotely. Prescriptions are subject to applicable regulations, and the announcement does not detail how those rules vary by state.
No utilization figures, clinical outcomes or independent assessment of the service were provided. The announcement confirms that the platform is available to Kindred teams at all 17 locations and that employees receive access for their own pets at no cost; it does not provide further operating procedures or service terms.
How Resort Teams Use Vetster
The program is described as available across all 17 Kindred locations; the announcement does not name a future launch date or a separate expansion milestone. The announcement also does not specify how each resort contacts owners when a veterinarian is consulted, whether an owner’s consent is required, or how staff handle recommendations for an in-person visit.
Kindred and Vetster have not announced service performance measures or a public review date. Further details about the partnership may include consultation volume, response times, costs and referrals for in-person care. Pet owners can ask their specific resort about its procedures and the information staff need when a pet develops a health concern during a stay.
Key Questions
Which Kindred locations can access Vetster?
The announcement says the service is available to staff at all 17 Kindred Pet Services locations across Alabama, Massachusetts, Missouri, Ohio, Rhode Island, Tennessee and Virginia.
What can resort staff use the virtual veterinary service for?
The companies cite concerns such as vomiting, diarrhea, skin or ear issues, minor injuries, allergies and anxiety. A veterinarian may provide advice and treatment plans, and may prescribe medication where regulations allow. Some pets may still need in-person care.
Can Kindred employees use Vetster for their own pets?
Yes. The announcement says Kindred employees can access Vetster’s virtual veterinary services for their own pets at no cost. It does not provide further details about eligibility or service limits.
Does virtual veterinary access replace an in-person veterinarian?
The announcement does not say that it does. Kindred says the service can help staff decide when additional in-person veterinary care may be needed; virtual advice may not be suitable for every condition.
Source: petsplusmag.com
